6 Day Return Policy

We offer you complete peace of mind while ordering at mediexchange – you can return all items within 6 days of receipt of goods.

If you are not satisfied with what you have bought, we will gladly take it back within 6 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.

We also will refund you the shipping charges in store credits. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

Defective Product Received

If an item is found defective, please get in touch with our customer care on support@mediexchange.in or call us on XXXXXXXX within 6 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Healthkart Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Category Specific Return Policies

  • Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
  • Diabetes: Products in this category are NOT eligible for return
  • Beauty: Returns will be considered for change of color requests
  • Home Devices: Products in this category are NOT eligible for return
  • Personal Care: Adult Diapers, Women hygiene products (sanitary napkins, tampons, panty liners), Toothbrushes, Toothpastes etc. are NOT eligible for returns
  • Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.
  • Cycling: There is no return policy for any cycle unless it is damaged in transit.
  • Pet Care: Products in this category are NOT eligible for return unless damaged in transit.
  • Parenting: Ovulation Kits and Diapers are NOT eligible for returns

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

  • Any damage / defect which are not covered under the manufacturer’s warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
  • Some special rules for promotional offers may override “mediexchange.in” 6 Day Returns Policy”
  • In case of any queries, please write to our customer care on support@mediexchange.in or call us on xxxxxxxxxx

Refund After Cancellation

In order to confirm cancellation of item(s) in your order, you need to indicate the reason of your cancellation. Depending on the situation we decide whether you are eligible for refund or replacement. If eligible then there are two modes of refund:

Reward Points – If you choose this option, the amount will be added to your HealthKart reward points.

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Mediexchange will complete the cancellation process and initiate the refund, depending on your preference.

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